This page explains solutions that you can incorporate for troubleshooting different issues on the SimScale Workbench. <\/p>\n\n\n\n
If you come across any error on the Workbench while performing simulation and wish to dig deeper into the issue then look no further than our dedicated section for warnings and errors<\/a>.<\/p>\n\n\n\n SimScale officially supports the current versions of all major browsers like Google Chrome and Mozilla Firefox. A minimum screen resolution of 1366×768<\/strong> is also required, as well as a broadband Internet connection. We recommend using 100% zoom and default font sizes.<\/p>\n\n\n\n On these pages you can test whether your browser supports 3D visualization:<\/p>\n\n\n\n If the WebGL tests from above say that your browser doesn\u2019t have JavaScript enabled, please refer to the section JavaScript (JS) problems<\/a> below.<\/p>\n\n\n\n Get specific help for your Operating system and browser:<\/p>\n\n\n\n If you are prompted with information in the viewer that your browser does not have WebGL enabled, refer to the WebGL not enabled section below.<\/p>\n\n\n\n If WebGL is not receiving the data from our server, the reason is most likely that WebGL is either disabled or has crashed. Please try deleting the locally cached files and restart your browser. If you still have the same issues, please reset WebGL by following these steps:<\/p>\n\n\n\n First, make sure that hardware acceleration is enabled:<\/p>\n\n\n\n Then enable WebGL:<\/p>\n\n\n\n Then inspect the status of WebGL:<\/p>\n\n\n\n If the status is not Hardware accelerated<\/em>, then the ‘Problems Detected’<\/strong> <\/em>list (below the Graphics Feature Status<\/em> list) may explain why hardware acceleration is unavailable.<\/p>\n\n\n\n <\/i>Warning<\/p>\n <\/div>\n If your graphics card\/drivers are blacklisted, you can override the blacklist. This is not<\/b> recommended! To override the blacklist:\r\n For more information, see: Chrome Help: WebGL and 3D graphics<\/a><\/p>\n\n\n\n If you\u2019ve tried all this and it still doesn\u2019t work, then there are some other things you could try:<\/p>\n\n\n\n First, enable WebGL:<\/p>\n\n\n\n Then inspect the status of WebGL:<\/p>\n\n\n\n <\/i>Warning<\/p>\n <\/div>\n If your graphics card\/drivers are blacklisted, you can override the blacklist. This is not<\/b> recommended! To override the blacklist:\r\n (Like Chrome, Firefox has a ‘Use hardware acceleration when available’<\/strong> checkbox, in Preferences > Advanced > General > Browsing<\/em>. However, unlike Chrome, Firefox does not require this checkbox to be checked for WebGL to work.)<\/p>\n\n\n\n The post-processing component of the SimScale Workbench requires secure WebSockets support. In order to use the web-based post-processor<\/a>, check if your browser supports secure WebSockets.<\/p>\n\n\n\n This is valid for most modern browsers, including Firefox, Chrome, Safari, Opera and Edge. To test whether your web browser offers this support:<\/p>\n\n\n\n A message will be presented to you stating whether WebSockets are supported.<\/p>\n\n\n\n If the WebGL tests from above warn that your browser doesn\u2019t have JavaScript enabled, please refer to the following sections. If none of the proposed solutions work and you don\u2019t administer the system yourself, please contact your administrator.<\/p>\n\n\n\n In any case, perform the following steps:<\/p>\n\n\n\n If your browser crashes while loading a large mesh or CAD model, the cache might be to blame. In order to ensure a fast and responsive interaction with the 3D models on SimScale, they are partly loaded into the browser cache memory. Some browsers do limit the cache memory size, such that the application crashes as soon as this limit is reached. To solve the problem, first try to clean your browser cache or increase the cache limit. To clean your browser cache:<\/p>\n\n\n\n If you encounter unexpected behavior of the user interface (e.g. certain actions are not executed or you get error messages where you wouldn\u2019t expect them), please try clearing your browser cache as described above.<\/p>\n\n\n\n SimScale works platform-independent on Windows, Linux (for example Ubuntu), and Mac OS. However, your graphics hardware and driver must support WebGL. Please make sure that you have the latest version of your graphics driver installed.<\/p>\n\n\n\n The SimScale platform relies on several great software tools for numerical simulation such as Code_Aster<\/a> and OpenFOAM\u00ae<\/a>.<\/p>\n\n\n\nBrowser Support<\/h2>\n\n\n\n
3D Viewer Problems<\/h2>\n\n\n\n
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WebGL Not Enabled<\/h2>\n\n\n\n
Chrome<\/h3>\n\n\n\n
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Firefox<\/h3>\n\n\n\n
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Post-Processor Issues<\/h2>\n\n\n\n
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JavaScript (JS) Problems<\/h2>\n\n\n\n
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Firefox<\/h3>\n\n\n\n
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Chrome<\/h3>\n\n\n\n
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Browser Cache Problems<\/h2>\n\n\n\n
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Operating System Support<\/h2>\n\n\n\n
Third-Party Software<\/h2>\n\n\n\n